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Return & Exchange Policy

  • WE DO NOT OFFER REFUNDS AT THIS TIME
  • STORE CREDIT ONLY, NO EXCEPTIONS
  • ITEMS MUST BE EXCHANGED WITHIN 10 DAYS OF DELIVERY
  • ALL DISCOUNTED ITEMS ARE FINAL SALE

Please read our exchange policy before proceeding with an exchange.

-Only unwashed, unworn, items with tags attached will be eligible for exchange.

-Items MUST be exchanged within 10 days of receiving the items to be approved, no exceptions. 

-Store credit will be offered in the amount of your exchange items minus the cost of shipping.

-Items that were bought on sale and purchased with a discount code will NOT be approved for an exchange and are FINAL SALE.

-Items MUST be in the original form it was received with original tags and original packaging.

-Items that have stains, odors, or evidence of reattached hygiene sticker will be DENIED for an exchange, no exceptions.

-Marcia B Maxwell has the right to refuse any exchanges that go against our exchange policy.

-The customer is responsible for the shipping cost to send the goods back to Marcia B Maxwell HQ and will not be reimbursed for that cost. 

-Marcia B Maxwell is not responsible for lost packages, so it is essential to provide a tracking number. 

-To exchange, email contact@marciabmaxwell.com immediately with the subject "EXCHANGE (order number)". Please include the name and size of the item you wish to exchange for and the reason for your exchange.

 

Kind Regards,

Marcia B Maxwell

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