Frequently Asked Questions

If you can't find the answers you were looking for, check out the store policies and resources linked at the footer of this page. If you still need help, feel free to email us at contact@mbmswim.com. We would love to hear from you!

Returns and Exchanges

  • Returns must be requested within 14 days of delivery.
  • Items must be in new condition, in the original packaging, with hang tags and hygiene sticker attached to be eligible for return.
  • Return packages must be postmarked within 7 days of receiving the shipping label. Please keep your receipt as proof of shipping.
  • Gift cards are final sale.
  • Items marked as "Final Sale" at the time of purchase are not eligible for any form of return including refund, exchange, or store credit.
  • We do not offer price adjustments; the price of your items at the time of purchase is final.
  • You can request your exchange, store credit, or refund here.
  • For more information, please read our full refund policy here.

Only orders shipped to the United States or Canada are eligible for return. All international orders are final sale and not eligible for refund,  exchange, or store credit. Please check our size guide carefully before ordering. If you need additional help with sizing, please email us at contact@mbmswim.com. 

  • Any items marked as Final Sale at the time of purchase are not eligible for refund, return, or exchange. We do not offer price adjustments for any previous orders.
  • BOGO sale items are eligible for refunds, exchanges, or store credit. However, refunds to the original payment may be adjusted if the BOGO sale is "broken". Disclaimers will be shown to show price adjustments. "Broken" discount example: Returning a 'Customer Buys' item but keeping 'Customer Gets' items or exchanging items with items not included in the discount code.

Please make sure your items are in their original packaging. If you ordered more than one item from us, check the barcode label to ensure your items are in the correct packaging to ensure there is no delay or confusion when processing your return.

If you are returning more than one order, please ship the items separately using the provided label. The shipping labels we provide contain vital information required to process your return, so it is important to avoid mixing them up, shipping multiple return orders in one package, or using your own label.

When shipping your item(s), obtain a receipt as proof of shipping. We do not recommend putting it in a dropbox or giving it to your local delivery person unless you are able to obtain a receipt as proof of shipping. If your return package is lost without proof of shipping, we cannot process your return.

Our discount codes are one time use only and unable to be reloaded if you return your order.

When you submit an exchange, it is not processed until the original item has been returned and inspected by our fulfillment center. Once your exchange has been processed, an order confirmation email will be sent over for your viewing.

Once your returned items are received in the warehouse and inspected, you can expect a refund to your original form of payment within 5-7 business days. Once you receive your refund notification email, please allow an additional 10 days for your bank provider to post the refund amount to your account.

Shipping Policy

Our team asks for 1 – 4 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number. Most orders placed during the week before 11 am PT / 2 pm ET are processed and shipped the same day but in rare cases, 1 – 4 business days are needed for processing.

Standard US shipping takes 3 – 5 business days. Please note, packages can be subject to carrier delays.

We offer free standard shipping for US orders over $100. If your US order is under $100, our standard shipping can vary based on your location and the weight and size of your order package. We also offer free fast tags of next day, two days, and three days delivery, depending on your location. If this feature is available, it will display on the product page after entering your zip code. Please note that packages can be subject to carrier delays.

If you opted for Route package protection:

1. Check Around Your Property: Please thoroughly search around your home or apartment to ensure your package isn't hidden or left in an unexpected place, such as bushes or behind objects. It's also a good idea to check if another member of your household may have brought it inside.

2. Wait for 24 Hours: Occasionally, packages are marked as "delivered" by the carrier before they physically arrive at your address. We suggest allowing 24 hours following the delivery confirmation before assuming there is an issue with the delivery.

3. File a claim: If your package is still lost, please initiate a claim directly through Route here.

If you opted out of package protection, we recommend the following steps:

  1. Check Around Your Property: Please thoroughly search around your home or apartment to ensure your package isn't hidden or left in an unexpected place, such as bushes or behind objects. It's also a good idea to check if another member of your household may have brought it inside.
  2. Wait for 24 Hours: Occasionally, packages are marked as "delivered" by the carrier before they physically arrive at your address. We suggest allowing 24 hours following the delivery confirmation before assuming there is an issue with the delivery.
  3. Contact the Carrier: If your package still hasn't arrived after 24 hours, we recommend reaching out to the carrier directly. We kindly ask our customers to do this since we don't have specific information about your apartment building or home layout. The carrier can provide more insights into where the package was left or inform you if it's awaiting pickup at your local post office or shipping station.

Taking these steps should help you locate your package or get more information on its whereabouts. If you have any further questions or concerns, please feel free to reach out to us for assistance.

By opting out of Route package protection, you acknowledge that MBM Swim is not liable for items that may be lost, stolen, or damaged during transit. If your item is marked 'delivered' but subsequently lost, please file a claim directly with the carrier.

Route is a service and, once selected, is non-refundable.

International Shipping

We ship all international packages via DHL. The shipping cost can vary depending on your location. Once you have entered your address through our checkout page, the shipping cost will display (excluding any custom or duty tax) before finalizing your order. Shipping fees vary depending on your location and the weight and size of your package.

Yes, once our team has received your returned package, we will process a refund for the item(s), minus the shipping fee.

Taxes and Duties

All international packages may be subject to taxes and duties. We are legally required to claim the full retail value price of products purchased and our shipping system automatically enters this information into the customs documents it creates. Please note that if you used a discount on your order, your customs office assesses taxes based on the original retail price.

MBM Swim is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser.

We are unable to offer a refund for taxes/duties.

Unfortunately, we do not have the ability to calculate the cost of taxes or duties prior to delivery. Here are
some helpful links:

- For more information on Canadian Customs click here.

- For more information on UK Customs click here.

- For more information on Australia Customs click here.

Standard Questions

We accept the following payment methods:


- Amazon Pay
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Venmo
- Visa

We process your order as soon as it is placed! Once an order has been placed, we are unable to make any changes. (This includes cancellations, changing the shipping/billing address, shipping method, inserting a promo code, removing/adding/altering an item in your order, etc.)

We offer a detailed Size Guide to help with sizing, as well as a size chart found on each individuals product page. We also do try on hauls on Instagram with women of different shapes and sizes. Follow us at @mbmswim or see our try on hauls here. If you need further assistance, please contact our customer service team directly from a product page or email us at contact@mbmswim.com

We have chosen our MBM Swim fabric for its smoothness and durability. To keep your MBM Swim suit in pristine condition, we suggest hand washing with cold water and lying flat to dry.

We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note that vouchers cannot be combined with other discount codes.

Contact us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.